THE MOST SIMPLE, POWERFUL CONTACT CENTER SOFTWARE

CONTACT CENTER SOFTWARE: SIMPLE. POWERFUL. BUILT FOR CLOUD

We created Bright Pattern Contact Center software to improve customer experience and help agents work better and faster than ever before.

CLOUD-BASED

Our cloud, multi-tenant architecture is secure, compliant, and fault-tolerant, for continued operations during maintenance updates

FULLY FEATURED

From detailed reports to quality management tools and CRM integrations, our impressive features set has it all

WEB-BASED UI

Accessible anywhere, our web-based user interface blends all channels on a unified Agent Desktop, concurrently and on demand

WHY DID WE CREATE BRIGHT PATTERN?

BLENDED OMNICHANNEL COMMUNICATIONS

Give your customers the freedom of choice. Allow your customers to reach you?on any channel of communication and switch channels effortlessly.?Provide a seamless, effortless conversation across all channels.

ARTIFICIAL INTELLIGENCE

?Best of breed AI to help your agents and customers

BOTS

Brighter bots to help your customers with seamless handoff to agents

VIDEO CHAT

Video chat for personalized customer service

EMAIL

Fast and easy email communication

SMS

Asynchronous chat to connect with your customers on the go

MESSENGERS

Communicate on messengers … WhatsApp, Facebook Messenger, LINE, Viber and more

CHAT

Enrich customer experience with web chat

VOICE

Inbound Calls, Outbound Campaigns, IVR, and Callback

IN-APP

Power your mobile app experience with embedded chat, video chat, messaging, and document and picture sharing

LOW ONE-TIME SET-UP FEE

Includes 45 hours of services for workflow implementation and training:

Discovery and Design Workshop
Configuration and Customization to customer requirements
Testing and Evaluation
Agent and Supervisor Training
Administration Mentoring
Knowledge Transfer

TAILORED FIT

Services to ensure customer processes operate smoothly

EASY TO LEARN

Simple to use mission-specific agent UI reduces training requirements, and training is available too

PAINLESS UPDATES

Frequent improvement updates are nondisruptive, by means of architecture and procedures

24/7 SUPPORT

Beyond support, our goal is customer success. And we are available 24/7

“Bright Pattern is a true omnichannel ACD, built for the modern contact center. I keep up my due diligence but I haven’t found anyone doing it better.”

TruSource Labs

``Bright Pattern was the only one to provide everything we need to support our Fortune 1000 clients and our at-home agents in a scalable, reliable, and super easy-to-use package.”

Omni Interactions

“Because Bright Pattern is so dedicated to bridging the gap between customers and customer service centers, I believe their service will continue to provide channels that are cutting edge.”

Canary

“Bright Pattern makes us more agile, more nimble. It’s made a night-and-day difference in what we can now offer our clients.”

80024Support

WHY WAIT?

We are happy to answer questions, discuss specific workflows and requirements on a live presentation online, describe core benefits, or set up a pilot project to trial our applications without paying any license fees. Let Bright Pattern’s call center solution help you change the pattern of customer service

THE MOST SIMPLE, POWERFUL CONTACT CENTER SOFTWARE

CONTACT CENTER SOFTWARE: SIMPLE. POWERFUL. BUILT FOR CLOUD

WHY DID WE CREATE BRIGHT PATTERN?

BLENDED OMNICHANNEL COMMUNICATIONS

ARTIFICIAL INTELLIGENCE

BOTS

VIDEO CHAT

EMAIL

SMS

MESSENGERS

CHAT

VOICE

IN-APP

LOW ONE-TIME SET-UP FEE

5 KEYS: EFFORTLESS AND PERSONAL OMNICHANNEL CUSTOMER SERVICE

GROW YOUR BPO WITH CLOUD-BASED OMNICHANNEL SERVICE

FROST & SULLIVAN CONTACT CENTER BUYERS GUIDE

WHY WAIT?

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